Frequently Asked Questions

Yes, all our products have a satisfaction guarantee for the first 5 calendar days during which you can return your product at no cost. Once the product arrives at our warehouses, you will be reimbursed.
*(It is essential that the product retains its original label to make the refund valid)

-Within the next 25 days you can return your product due to a factory defect. The defect will be analyzed to validate the refund, but the return shipping cost will be at your expense.

-After 30 days you can no longer make use of any of the previous return and refund guarantees.

*(When adding personalized initials, the product cannot be returned).

You report your case through the following means:

Whatsapp: 479 200 0377
Email: apoyo@longvoyage.mx

You add the following information:
-Full Name
-Order number
-Describe the reason for the return.

In case of factory defect:
Describe the problem you have with your product along with about three photographs from different angles as evidence.

-Once this information is validated, we will send you a guide and the designated courier will pick up the product.

-When the product arrives at our warehouses, it will be analyzed and the refund will be issued based on the results of the analysis.

*If your return is covered by the satisfaction guarantee, there will be no charge for the shipping guide.

*If your return was covered by the factory defect warranty, once the refund has been authorized based on the analysis of the problem, you will be reimbursed the difference in the payment you made for the product minus the cost of the shipping guide.

Express shipping would take 1 to 3 business days and normal shipping would take between 5 to 7 business days.
Most of our products are made of waterproof and synthetic Nylon.

We also have products made from 100% genuine leather.
Your Longvoyage products are easy to wash, you can use a small, slightly damp cloth, dabbing gently on the area you want to clean.

*Avoid any type of solvents.
Each and every one of our products are original, 100% made in Mexico with high quality standards.

Yes, your financial and personal information will be kept safe and any purchase is backed by top-level security protocols, as we have globally recognized payment systems such as Stripe and Paypal that guarantee the security of your personal and financial data.

For longvoyage, the safety of our clients is very important.