Privacy policy
This Privacy Policy explains how LONGVOYAGE collects, uses and shares your personal information when you visit or buy from our U.S. store.
Information we collect
- Contact and order details you give us: name, email, phone number, shipping and billing address.
- Payment information, which is processed securely by our payment providers. We don't store your full card number.
- Information about how you use our site, collected through cookies and similar technologies: pages viewed, device, browser and approximate location.
- Messages you send us and reviews you choose to leave.
How we use your information
- To process, ship and support your orders.
- To answer your questions and requests.
- To send you emails or offers, only if you signed up. You can unsubscribe at any time.
- To improve our website and measure our advertising, for example on Meta (Facebook and Instagram) and Google.
- To prevent fraud and meet our legal obligations.
How we share your information
We share information only with service providers that help us run the store, such as our e-commerce platform (Shopify), payment processors, shipping carriers, email and review tools, and advertising and analytics partners. We don't sell your personal information for money.
Cookies
You can control cookies through your browser settings and our cookie banner. Blocking some cookies may affect how the site works.
Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, or to opt out of targeted advertising. To make a request, email us at apoyo@longvoyage.mx.
Data retention
We keep your information as long as needed for your orders, our records and legal requirements.
Children
Our store is not intended for children under 13, and we don't knowingly collect their information.
Changes
We may update this policy from time to time. The latest version will always be on this page.
Contact
Questions about this policy: apoyo@longvoyage.mx