Refund policy
Returns & Refunds
At LONGVOYAGE, your satisfaction matters. Here's how returns work for orders placed on our U.S. store and shipped within the United States.
30-Day Satisfaction Returns
You have 30 calendar days from delivery to return or exchange your item. To qualify, the product must be unused, in its original packaging, with all original accessories, and with the original tag still attached.
- For change-of-mind returns, the customer covers the return shipping cost.
- Your refund is issued once the item arrives at our U.S. warehouse and passes inspection.
Defective Items — Free Return
If your item arrives with a manufacturing defect, we cover the return shipping. To start a defect claim, email us photos (about three, from different angles) showing the issue. Our quality team reviews each case; once approved, we send you a prepaid return label and process your refund, replacement, or repair after the item is received.
Items That Can't Be Returned
- Personalized items (e.g., added initials) are final sale.
- Items showing damage from misuse or normal wear.
How to Start a Return
Email apoyo@longvoyage.mx with:
- Full name
- Order number
- Reason for the return (include photos if it's a defect)
We'll reply with return instructions and the return address (our U.S. fulfillment center in Virginia).
Refunds
Refunds are issued to your original payment method once your return is received and inspected. Processing time may vary depending on your payment provider and bank.
The elegance is in the essentials.